You can reach the people who run this site by email, and we answer within two business days. Before you write, check the table below: a loan you hold belongs with the lender on your agreement, and a lender's conduct belongs with Consumer Protection Ontario.
Email us
Write to . Tell us which page you are writing about and, if it is a correction, what you think is wrong and where you found the right figure. There is no phone line and no office in Hamilton; we are a publisher, not a lender.
Who to contact for what
Match your question to a row below.
| Your question | Where to take it |
|---|---|
| A figure, a rule or a Hamilton detail on this site is wrong or out of date | Email us. We check it against the Payday Loans Act, 2008 and fix the page. |
| The status of an application you submitted | The application platform's own support, linked from your confirmation email. |
| A payment, a due date or a loan you already hold | The lender named on your agreement, which must show its contact details. |
| A lender charged more than the legal cap, refused a two business day cancellation, rolled a loan over, or skipped the extended payment plan | Consumer Protection Ontario, the provincial regulator. |
| A Hamilton storefront with no credit counselling information at the counter | The City of Hamilton's business licensing office, which licenses storefronts under the municipal bylaw. |
| General questions about payday loans and your rights as a borrower | The Financial Consumer Agency of Canada. |
What we cannot do
We cannot see your application, change an offer, speed up an e-transfer, or speak to a lender for you. We never hold your banking details. What we can do is correct this site, explain an Ontario or Hamilton rule in plain words, and point you to the right office.
Corrections and updates
When a provincial, federal or municipal rule changes, the pages change and the "last updated" date on each one moves with them. Read who we are and how applying works first, since they answer most of the email we get; the complaints policy covers what happens after you write.
Loan options in Hamilton
One page per product: who qualifies, how fast it funds and what to check before you sign.
